Shipping policy

Last updated: October 12, 2026

Where We Ship

We ship to all 50 U.S. states and Canada. We do not ship to other countries.

Production Time

Most orders are made to order and ship within 3–5 business days after your order is placed, or after you approve your proof if we send one. Large bulk orders may take longer; we will give you an estimate before production. Production time is separate from shipping time, and choosing a faster shipping method at checkout does not shorten production.

Need it sooner? Email info@tridentlaserworks.com before ordering to ask about rush production. We approve rush requests case by case.

Shipping Methods and Delivery Times

We ship with USPS and UPS. Shipping options and rates are calculated at checkout based on your address and order. Delivery estimates come from the carrier and start once your order ships. You will receive a tracking number by email when your order ships.

Trade show displays (banner stands, table throws and stretch covers) ship directly from our production partner by FedEx 2Day or faster, within the United States only. Free shipping does not apply to these items.

Power banks and other lithium battery items ship within the United States by ground service only, as required by carrier rules for lithium batteries.

Delays

If we can't ship your order within the time stated, we will email you with a new estimated date and give you the option to cancel for a full refund. Carrier delays after shipment, including weather and holiday volume, are outside our control, but we will help you track down a late package.

Canadian Orders

Orders to Canada may be subject to import duties, taxes and brokerage fees charged by the carrier or Canadian customs. These charges are the customer's responsibility and are not included in our prices or shipping rates. Refused shipments due to unpaid duties will not be refunded for shipping costs.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, contact us right away; once an order ships, we may not be able to change it.

Lost, Stolen or Damaged Packages

Damaged in transit: Email us within 7 days of delivery with photos of the item and packaging, and we will reprint or replace it.
Marked delivered but not received: Check with neighbors and your local carrier office, then contact us within 7 days. We will help you file a claim with the carrier. Once tracking shows delivered, we are not responsible for lost or stolen packages.
Lost in transit: If tracking shows no movement for 7 business days, contact us and we will work with the carrier to locate it or make it right.